In the realm of business, a reliable internet connection isn’t just a convenience; it’s a necessity. Just like a coffee machine needs occasional cleaning to brew the perfect cup, our network equipment sometimes requires a “refresh” to deliver the best performance. Resetting it can help clear any hiccups, ensuring we stay connected and operate seamlessly. If you’ve noticed a few bumps in our digital road lately, let’s walk through the simple steps to get everything back on track.
You most likely need to reset your network equipment because you have difficulty maintaining an uninterrupted connection to Enclave’s Virtual Office platform. This might demonstrate itself through a window that states “Reconnecting,” you may notice that it takes a while for your keystrokes to appear on your screen, or simply programs that generally run fast are locked or frozen on the screen.
But I can Connect to other Internet Sites
There may be times when you consider resetting your network connection, even when it appears that you can connect to other internet websites without any trouble. You might even wonder, do I really need to try this troubleshooting step when the only site that appears to be giving me problems is connecting to the Enclave Virtual Office? The answer is yes. You will be amazed how often this step can help improve your connection to Enclave.
There are many technical reasons why resetting your network connection can often help you make a more stable connection to Enclave’s Virtual Office. A few examples are things such as DNS and website caching, limited memory on network devices, and firewall and intrusion prevention settings on network devices, among other things. The Enclave Virtual Office uses a different protocol for communicating with remote servers (RDP) than you use for connecting to traditional websites (HTTPS). Sometimes, resetting your network device to clear its memory is enough to help this protocol work more efficiently again.
How to Reset Your Network Equipment
When resetting your network equipment, the most important thing is to identify the modem, router, or firewall provided by your Internet Service Provider (ISP), such as Verizon, Frontier, or Comcast Xfinity. Often, your ISP’s logo or name will be on this equipment. The network equipment might look something like the following:
Once you locate any devices that your ISP provided you, resetting the device is as simple as:
- Unplugging or using a power button to turn off the device.
- Wait for 30-60 seconds.
- Plug the power cord back into the device or use the power button to turn on the device.
- Wait 30-60 seconds.
- Use your computer to try to make a new connection to the Internet.
If you have other network equipment connected to this device, such as another router or firewall, it may be necessary to repeat the same procedure on those devices as well.
Some clients find it helpful to connect all of their network devices to a single surge protector, with a switch on the surge protector, so all of their devices can be powered on and off at once and save time when performing these steps.
What if Resetting the Equipment Does not Help?
There may be times when your Internet Service Provider (ISP) is having issues of their own, and resetting the equipment does not solve the problem you are seeing. In those cases, calling your ISP and having them remotely test your connection may be necessary to ensure you get the service you are paying for. Sometimes, your ISP may even need to send a technician onsite to test your connection and speeds to ensure you are getting the quality of service you are paying the ISP for.
If after these steps you are still having difficulty connecting to the Enclave Virtual Office, please contact Enclave Support at [email protected] or call us at 941-375-0168, Option 2, to help you with this process. We will be more than happy to help you troubleshoot this further so you receive the best possible connection to your systems.